How It Works

InvoiceQS seamlessly provides a link between supplier and customer.  Customers can load invoice queries directly into the suppliers IQS page where the supplier can pick them up and assign them for resolution internally. 

• Customers securely submit queries directly into the unique supplier InvoiceQS page
• Suppliers use the IQS system internally to assign, resolve and save query responses
• Customers receive automatic emails as their query is received, progressed and resolved
• Queries are saved, along with supporting documentation for future reference
• Queries are time/date stamped on receipt, progression and resolution
• Assign to an internal department/individual for resolution
• Add notes*
• Attach documents*
• Close / Reopen Queries
• Refer back to previous queries
• Monitor resolution time

* Adding notes and attaching documents can be done with or without the customer seeing or knowing about them. All activity on any query is user stamped to provide a solid audit trail.

Example: Customer A has a query with Supplier B’s invoice.

1. Customer A logs into their IQS page and selects to submit an invoice query to Supplier B. On selecting Supplier B the page displays the supplier logo and a custom form requesting the supplier specific information required to resolve the query. Customer A attaches any relevant back up documents and submits the query.
2. Customer A receives a confirmation email on submitting their query, including a reference number, and can await the response.
3. Customer A’s query is logged with Supplier B and is time and date stamped on submission. Supplier B receives an email confirming that the query has been received on IQS.
4. Supplier B resolves the query and closes the query, Customer A receives a confirmation email with any associated documents required to process the invoice for payment.